Frequently Asked Questions

Shopping on is simple. Browse our product catalogue, and add the product you would like to purchase to your shopping bag. To complete the purchase, click on the shopping bag icon on the top right-hand side corner on our website.

It is currently not possible to change the shipping speed or delivery address once an order has been placed.

Yes. Signing up for the newsletter will allow access to the latest products, news and events information. Registration for my account will provide added benefits including your personal wishlist and allow you to change and edit customer information.

For security reasons, we can’t send your password via email, but you can change it with a few easy steps. To change your password, visit My Account or follow the “Forgot Password?” instructions on the Sign In page.


Please subscribe to our newsletter or create and account, and agree to receive the latest news. We will deliver up-to-date information such as products, events and news.

Have a question or concern? We'd love to hear from you. Our Client Service team is ready to help.

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