Legal Terms

Privacy Policy

MCM FASHION GROUP JAPAN K.K. ("MCM") puts customer trust first, and implements the following measures to handle customer's personal information. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Site. By accessing or using the Site, you agree to this Privacy Policy, which may change from time to time. Your continued use of the Site after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

1. Appropriate handling of personal information

MCM makes efforts to protect personal information, by obtaining, using, providing or otherwise handling personal information in an appropriate scope and method, and establishing an appropriate security management system, in accordance with applicable laws, guidelines and other rules and bylaws with respect to handling personal information. For the obtaining, using, providing or otherwise handling personal information, the purpose is limited and personal information will not be handled other than for such purpose.

2. Purpose to use personal information

MCM may use your personal information obtained for order shipment, to offer product information, living information, after service and various benefits (including MCM sending information such as well-selected products of other companies and campaigns), customer verification, handling, recording and managing inquiries and contact from customers, questionnaires to improve service, marketing activities pertinent to planning and developing products or businesses (including sending email newsletters, advertisement, campaigns, events and sales, etc.), improving Site service, customer use analysis with respect to the Site and services provided by MCM, development of new services, improving existing services, analysis and series of marketing research activities for market research and to improve customer satisfaction, payment processing associated with credit card use, and sales management of products, etc.

3. Measures to ensure accuracy and security

MCM implements measures to ensure the accuracy and security of personal information, and endeavors to prevent unauthorized access to personal information, and loss, damage, falsification, divulsion of personal information.

4. Continuous efforts to protect personal information

MCM complies with applicable laws regarding personal information in possession, and constantly reviews and endeavors to improve measures with respect to personal information protection.

5. Provision of personal informationto third parties

Except for the following, MCM will not disclose personal information to third parties.
   1. If MCM obtained prior consent from customer
   2. If it is required form MCM to provide in accordance with laws
   3. If MCM determines the customer's life, body or property may be harmed
   4. If a national authority such as a court or the police or a local governments requests
   5. If it falls within the scope necessary for achieving the above purposes of use at a subcontractor with respect to the handling of personal information, with whom MCM has a confidentiality agreement in place.

6. Joint use of personal information

MCM may jointly use all items of personal information (including name, address, phone number and e-mail address, etc.) obtained from customers between MCM and its affiliates within the scope of purpose of use set forth in Paragraph 2. In such case, the management of personal information jointly used shall be handled at the responsibility of MCM. Please refer to the below list for its affiliates.

MCM Affiliates	Country
MCM Fashion Group Ltd	Hong Kong
MCM Fashion Group Ltd. Taiwan Branch	Taiwan
MCM (Beijing)Commercial Co., Ltd.	China
MCM China Inc.	China
MCM Fashion Group Japan K.K.	Japan
MCM Singapore Pte. Ltd.	Singapore
MCM Products AG	Swiss
MCM Products AG. France Branch	France
MCM Products UK Ltd	UK
MCM Lederwaren & Accessoires GmbH	Germany
MCM Products USA Inc.	U.S.A.
MCM Products Canada Inc.	Canada
Sungjoo D&D	Republic of Korea

 

7. Outsoucing operations relating to the handling of personal information

If the processing of personal information in MCM's possession will be outsourced, the subcontractor will be chosen in accordance with company rules with respect to personal information protection, fully enforce personal information protection by contract, and take appropriate management and supervision.

8. Overseas Transfer

MCM may jointly use personal information obtained from customers with MCM group companies located outside Japan in accordance with Paragraph 6 and MCM or any of MCM group companies may delegate a part of the processing of such personal information to service providers located outside Japan. In such case, such customer’s personal information will be transferred to a third-party country different from a country in such customer resides (in some cases, such third-party country does not fall under the category of countries set forth in the rules as those establishing any personal information protection system of which the level is equal to that of Japan as deemed by the personal information protection committee). MCM and MCM group companies will take appropriate and safe management measures in accordance with the applicable laws and regulations, and cause service providers to surely protect customer personal information and properly manage and supervise such service providers, for the purpose to make sure protection of customers’ personal information. Customers may use the service subject to giving consent to the transfer.

9. Information to be Obtained Offline

1) MCM may collect personal information from customers (including name, address, phone number, date of birth, nationality and e-mail address) through customer cards, etc. filled out by customers at MCM’s stores. MCM will use such customers’ personal information obtained by the above method in accordance with the means consented by such customers in customer cards, etc. (such as communications by post or e-mail) within the scope of purpose of use set forth in Paragraph 2.

2) MCM will jointly use all personal information obtained from customers by the method set forth in (1) (including name, address, phone number and e-mail address, etc.) with department stores and shopping malls where MCM locates stores ("Department Stores"). The purpose of such joint use shall be the purpose of use set forth in Paragraph 2 and those set forth by Department Stores. In such case, the management of personal information jointly used shall be the responsibility of MCM or Department Stores (please inquire at the store). Please refer to the following for Department Stores jointly using such personal information.
   [Department Stores jointly using personal information]
      - Hankyu Hanshin Department Stores,Inc.

10. Personal Information of Customers under the Age of 18

Personal information of customers under the age of 18 will be also treated under the proper and safe management measures as is the case with other customers’ personal information. Personal information of customer under the age of 18 will be provided to MCM only if his/her parent or guardian gives consent thereto.

11. Contact

Please address any request for disclosure, correction, deletion, addition or discontinuation of use or elimination, etc. and other inquiries with respect to the handling of personal information to the contact below. MCM will handle the request or inquiry within reasonable period of time and scope in accordance with the laws and regulations; provided, however, that if the life, health or property, etc. of the customer himself/herself or a third party could be damaged, MCM’s conduct of business could be significantly interfered with or otherwise any law or regulation could be violated, as a result of following such request, MCM may be unable to accept such request in whole or in part. Please be also advised, before making any request, that as a result of discontinuation of use or elimination, etc., any service requested by such customer may be no longer provided.

MCM Japan Customer Service

• Email：contact.jp@mcmworldwide.com

Your inquiry will normally be responded within 24 hours (excluding year-end and new-year periods)

12. Change in Privacy Policy

MCM may revise the Privacy Policy. We will post the updated policy on our Site, and thus we encourage you to review this page from time to time, particularly each time you use the Site.
In case of any material changes, MCM will give notifications in a noticeable manner in the MCM website or MCM stores.