Indications in accordance with the Specified Commercial Transactions Act
MCM FASHION GROUP JAPAN K.K.
Jujiya Building, 3-5-4 Ginza, Chuo-ku, Tokyo
Junbom Lee, Representative Director
Selling Price of Products
Product Price indicated on Site.
*Any prices without indication of tax inclusive or exclusive, etc. shall be "price without tax"
*The above does not include shipment or handling fee.
Methods of Payment
Credit Card (VISA, Master Card, JCB, Diners Club, American Express), Amazon Pay or Payment on Delivery.
Payment Due Date
Credit Card: charged at product shipment, withdrawn in accordance with respective credit card company's terms.
Basic shipment fees are as follows;
*Product will be shipped within Japan only.
*Shipment fee is complimentary from 1 order.
*We cannot deliver to 2 or more different addresses in 1 order. Please order separately by delivery address.
*2 or more orders cannot be integrated into 1 order after order completion.
Orders completed on this Site will take 2 to 4 days for delivery, although it may vary depending on delivery region or time of order. Please select your desired date and time from the deliverable date and time upon placing an order.
If you select 'any date', we will ship your order as quickly as possible, usually within 1 business day.
Product receipt period
After shipment of the ordered products, the products will be automatically returned to MCM if;
-the storage period (7 days) from the shipout date from MCM has passed, but you have not reached out to the contact in the missed delivery notice
-If your address is unknown
*Please order when you can receive the product within the receipt period.
*Please note that we may take measures and refuse use of the Site for customers with frequent cancellation due to long term absence or return by undeliverable.
Returns and Exchanges
Returns of products are limited to defect products, misdelivery and damage during shipment, attributable to MCM. We do not accept exchange.
If you wish to return, contact our customer service using the inquiry form within 14 days of product arrival, and return the product attached with the required documents and tags. Please note that we cannot accept returns without prior contact. We do not accept exchange for products purchased online.
*We only accept returns if you give prior contact to our customer service within 14 days of product arrival. *Shipment fees required for the reshipment for such product will be borne by MCM.
*We cannot accept returns of products that have been used or size adjusted.
We will repair any defect arising from manufacturing within 1 year of purchase from the Site. Please have the "statement of delivery" enclosed with the product in the package ready with you, and contact our customer service using the inquiry form. Our customer service will inform you of how to return the product and the eligible period, etc. However, if you do not present the "statement of delivery", we may not be able to accept your request.
Online Store Customer Service
Hours: 9:30 am to 6:30 pm, Monday through Friday (closed on weekends and public holidays)
Your inquiry will normally be responded within 24 hours during business days.