Legal Terms

Indications in accordance with the Specified Commercial Transactions Act

Seller

MCM FASHION GROUP JAPAN K.K.
8F, Ginza Kyokaido Building, 4-2-1 Ginza, Chuo-ku, Tokyo
*Please contact customer center by email at the bottom of the page for the phone number.
Name of Representative Director
Representative Director: Moo Hyun Kim

Selling Price of Products

Product Price indicated on Site.
*Any prices without indication of tax inclusive or exclusive, etc. shall be "price without tax"
*The above does not include shipment or handling fee.

Methods of Payment

Credit Card(VISA, Master Card,JCB,Diners Club, American Express), Amazon Pay, Paidy, or Payment on Delivery.
*We accept Cash, Credit Card, and Electronic money for Payment on Delivery.
*No extra Payment on Delivery fee for customers.
*For Paidy, closings take place at the end of each month and email or SMS should be sent by the 5th. Payment methods are at convenience store, bank transfer, or account transfer.
Comission may be added to the monthly payment depending on a payment method.

Payment Due Date

*Credit Card: charged at product shipment, withdrawn in accordance with respective credit card company's terms.
*Paidy: Payment due date for convenience store and bank transfer is the 27th each month, and account transfer is the 27th.

SPECIAL RULES FOR PRE-ORDERS

If the Customer orders a Product that is not yet available for immediate delivery but will become available and be shipped at a later date (hereinafter "Pre-Order"), the transaction will be charged upon order confirmation irrespective of when the Product becomes available and ready for shipment.

MCM is released from the obligation to deliver if a Product ordered by way of a Pre-Order becomes unavailable for any reason outside the reasonable control of MCM. In this case the Customer will be informed without undue delay and any payments already made by the Customer will be refunded.

In case of a Pre-Order, the Customer has the right to cancel the order at any time between the time of the order confirmation and the time when the respective Product becomes available. This right can be exercised by way of a letter or and e-mail to MCM (see addresses in Section [refer to section 10.1 of the EU version and the respective section of the non-EU version]). If the Customer exercises the right to cancel, any purchase price already paid by the Customer for the respective Product will be refunded. The rights of the Customer under Sections [refer to sections 10 and 11 of the EU version and the respective sections of the non-EU versions] shall remain unaffected.

Shipment fee

Basic shipment fees are as follows;
*Product will be shipped within Japan only.
*Shipment fee is complimentary from 1 order.
*We cannot deliver to 2 or more different addresses in 1 order. Please order separately by delivery address.
*2 or more orders cannot be integrated into 1 order after order completion.

Delivery days

Orders completed on this Site will take 1 to 2 business days for delivery, although it may vary depending on delivery region or time of order. Please select your desired date and time from the deliverable date and time upon placing an order.
If you would like to receive the ordered products as soon as possible, please select Shortest Date when selecting the date. The product will be delivered to you within 2-4 days after shipment, depending on the shipping address.

Product receipt period

After shipment of the ordered products, the products will be automatically returned to MCM if;
-the storage period (7 days) from the ship-out date from MCM has passed, but you have not reached out to the contact in the missed delivery notice
-If your address is unknown 
*Please order when you can receive the product within the receipt period.
*Please note that we may take measures and refuse use of the Site if customers repeatedly return the products.

If the product is returned because it cannot be delivered (regardless of reason, such as long-term absence or declination of receipt), the product will not be re-delivered. In this case, MCM will refund to the customer the sales price of the product (deducting expenses such as handling fees for delivery).

DELIVERY TO MCM BOUTIQUE

If requested by the customer in the order, the Product will be shipped to an MCM Boutique selected by the customer rather than delivered to the customer or another recipient. In this case, MCM will notify the customer when the Product is ready to be picked up. If the customer does not pick up the Product within 10 calendar days from MCM's sending the notification, MCM will consider the order cancelled and the Product will be returned to MCM's warehouse. In this case, MCM will inform the customer of the cancellation and refund any payment already made by the customer for the Product.

Returns and Exchanges

We do not accept exchange.
If you wish to return, contact our customer service using the inquiry form within 14 days of product arrival, and return the product attached with the required documents and tags. Please note that we cannot accept returns without prior contact. We do not accept exchange for products purchased online.
*We only accept returns if you give prior contact to our customer service within 14 days of product arrival.
*We cannot accept returns of products that have been used or size adjusted.

Repair

We will repair any defect arising from manufacturing within 1 year of purchase from the Site. Please have the "statement of delivery" enclosed with the product in the package ready with you, and contact our customer service using the inquiry form. Our customer service will inform you of how to return the product and the eligible period, etc. However, if you do not present the "statement of delivery", we may not be able to accept your request.
*We don’t accept Payment on Delivery for Repair.

Online Store Customer Service

Email: contact.jp@mcmworldwide.com
Hours: 9:00 am to 6:00 pm, Monday through Friday (closed on Saturday, Sunday, and public holidays)
Your inquiry will normally be responded within 24 hours during business days.