Frequently Asked Questions

MCM products are available at our stores. Please click here to find your nearest store. You can also purchase products on this official MCM Japan website. Please subscribe to our newsletter to receive the latest news on products, events and news of launching our e-commerce service.

Yes, you can shop on our website on mobile and smartphone devices. Please subscribe to our newsletter to receive the latest news on products, events and news of launching our e-commerce service.

Credit Card (VISA, Master Card, JCB, Diners Club, American Express), Amazon Pay or Payment on Delivery (Cash, Credit Card, and Electronic money)
Payment on Delivery (collection on delivery services): For Payment on Delivery, cash, credit card, and electronic money can be used.
* Please note that Payment on Delivery cannot be used if total order amount is over 300,000 yen (tax included).
* When paying in cash, please prepare for no change.
* If refund occurs for Payment on Delivery, it will be remitted to your bank account.
* Payment on Delivery charge (tax included): free

Paidy (Pay later)
・ No credit card or pre-registration required.
・ Shop only using your email address & phone number at checkout.

When using Paidy on MCM, we recommend verifying your identity from the Paidy app.
If you verify your identity in the Paidy app, you will be able to use fee-free* 3-Pay/6-Pay** installments and also see your available credit limit in the Paidy app.

Paidy app downloads:
App Store:
Google Play :
* Bank transfer and direct debit only.
**3-Pay can be used for transactions of 3,000 yen or more, 6-Pay can be used for transactions of 6,000 yen or more.

【How to use】
1. Open the “Select a payment method” page and select Paidy (Pay later) . Enter your name and email address.
2. Enter the verification code you receive on your mobile phone to complete purchase.
3. Paidy will provide you with the bill via email and SMS by the 3rd day of the next month.
4. Please confirm the details and pay by the 10th of that same month via convenience store payment, direct debit, or bank transfer.

Yes, we allow multiple installments (1, 2, 3, 6, 10, 15 or 20 times), plus Bonus Once payment and Revolving payment.
*Please note that for Diners cards, we only allow once, Bonus Once and Revolving payment; for AMEX cards, we only allow once.
*Regarding bonus payment period and terms and conditions, please refer to your credit card issuer for details.
*Summer bonus period is from Dec 16 ~ Jun 15; Winter bonus period is from Jul 16 ~ Nov 15.

Please leave your email address on the product page and we will email you once the product is back in stock.

MCM’s seasonal sales happen twice a year. Please sign up to our newsletter to receive latest MCM information. We will deliver up-to-date information such as products, news, events and sales. Unfortunately, we cannot offer price adjustments on items purchased during a sale, or on promotional items that have been temporarily reduced in price. Please also note that sale purchases are final and no refunds or exchanges are available.

Have a question or concern? We'd love to hear from you. Our Client Service team is ready to help.

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