Frequently Asked Questions

WEBSITE
SHIPPING
HOW TO PURCHASE
ABOUT RETURNED GOODS & EXCHANGES
ABOUT MAINTENANCE & REPAIRS
PRODUCT & AUTHENTICITY

MCM stores operated directly by the brand are the official distributors for MCM products. Therefore, all of the items you purchase at our stores or our e-commerce sites are guaranteed 100% authentic. We cannot comment on the authenticity of items purchased elsewhere on the Internet.

Avoid direct rain and moisture. In case of getting wet, please do not use cream or spray, please do not rub and quickly dry moisture with a dry cloth to dry.

If the material is not stated on the product page, please contact customer service below for any further questions about the products.
Email：contact.jp@mcmworldwide.com
We will get back to you within 24 hours during business days.
The size information is on each product detail page. Please refer to that.

Products which are marked as "Pre-Order" will become available at a later time but are invoiced at the time of the order confirmation. The estimated availability date is displayed in the product page. We will inform you in case the availability is delayed. You can cancel a Pre-Order at any time until the product becomes available.

Have a question or concern? We'd love to hear from you. Our Client Service team is ready to help.

CHAT US Chat with an expert
Mon to Fri  9 am to 6 pm local time
Live chat available