Frequently Asked Questions

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PRODUCT & AUTHENTICITY

MCM stores operated directly by the brand are the official distributors for MCM products. Therefore, all of the items you purchase at our stores or our e-commerce sites are guaranteed 100% authentic. We cannot comment on the authenticity of items purchased elsewhere on the Internet.

Avoid direct rain and moisture. In case of getting wet, please do not use cream or spray, please do not rub and quickly dry moisture with a dry cloth to dry.

If the material is not stated on the product page, please contact customer service below for any further questions about the products.
Email：contact.jp@mcmworldwide.com
We will get back to you within 24 hours during business days.
The size information is on each product detail page. Please refer to that.

Have a question or concern? We'd love to hear from you. Our Client Service team is ready to help.

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