Frequently Asked Questions

Simply make your selections and add them to your bag as usual. The option to select a pickup store will appear at checkout if it’s available for your item. Enter your address details to locate the store where you would like to pick up. Once you’ve selected a store, you may proceed to complete checkout and provide payment information. Please note that we do not process orders on the weekend.

Once you have placed your order online, we’ll authorize your payment method. You will receive an email letting you know that your order is processed and ready for pickup. Simply bring your order confirmation email (mobile or a printed copy) to the store, along with a valid government photo ID, to pick up your items. Your order will be held for 72 hours in principle from the time you receive the “ready for pickup” email.
For any questions or if you would like to schedule a specific date/time for pick-up, please contact customer service at contact.jp@mcmworldwide.com.

Your order will be held for 72 hours in principle from the time you receive the “ready for pickup” email. Orders not picked up within this timeframe can be subject to cancellation. For any questions or if you would like to schedule a specific date/time for pick-up, please contact customer service at contact.jp@mcmworldwide.com.

Unfortunately, after receipt of your confirmation email, you will not be able to change or cancel your order. Your order will be held for 72 hours in principle from the time you receive the “ready for pickup” email.
For any questions or if you would like to schedule a specific date/time for pick-up, please contact customer service at contact.jp@mcmworldwide.com.

Yes, we do offer the option to have someone pick up your order on your behalf. They must be able to present your photo ID and the order confirmation email (mobile or a printed copy) when they arrive at the store.

Please contact customer service (contact.jp@mcmworldwide.com) within 14 days from the day you have picked up your order. For detailed return policy, please refer here

Have a question or concern? We'd love to hear from you. Our Client Service team is ready to help.