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Frequently Asked Questions

We have attached a “warranty card" to all products purchased online or offline from MCM. The international warranty includes model name or model number, serial number, date of purchase and name of this online shop. International warranty will be guaranteed for defects due to defective parts or manufacturing defects. Damage due to accident, inappropriate use or negligence, damage due to normal use of the watch or its parts is not covered by this warranty.

You may contact our online customer service below with additional questions about warranties, repairs or anything else MCM-related.

Email:contact.jp@mcmworldwide.com

We usually will reply within 24 hours during business days, except for weekend and public holidays.

Avoid direct rain and moisture. In case of getting wet, please do not use cream or spray, please do not rub and quickly dry moisture with a dry cloth to dry.

With proper care, your MCM items are designed to withstand the demands of regular wear and guaranteed to last a lifetime. Here are a few things to keep in mind as you enjoy your MCM items:

● Take care when inserting heavier items into handbags, backpacks and luggage, so you do not damage or deform the product.

● Direct exposure to humidity, moisture, sweat and heat may transfer color or change the shape of the product.

● Direct exposure to sunlight or illumination may discolor the product.

● Alcohol and oily substances, such as perfumes or cosmetic products, may damage or contaminate the product.

● External friction or shock may cause color transfer, contamination and abrasion - especially on brightly colored items.

MCM items tend to get a lot of use by our customers, but there will be times when you’ll need to store them. Here’s what we recommend:

● Place your item in a dust bag and store it in a dry, cool place. Keep the item in its intended shape and make sure its handle or shoulder strap is not pressed or creased.

● Use a soft, dry cloth to gently tap and blot the product to remove any soiling before storage.

● Never dry clean your MCM items.

MCM items are made from the finest materials available. In some cases, those materials require special care.

FOR EXOTIC SKINS:

● Please handle exotics with care. The surface of the skin can rub off due to external friction, and scales can rise or detach due to external shock.

FOR EMBOSSED LEATHERS:

● Please treat embossed leather items with care. External friction may cause their surfaces to scale off.

● Products with an embossed logo should be treated with extra care, as the logo can be bent out of shape under heavy weight.

● The logo area of an enamel-coated product may be subject to shifts in color.

FOR METALLIC LEATHERS:

● Please handle metallics with care, as the folding portion may become wrinkled or cracked.

● Exposure to sunlight or illumination may cause discoloration. Always store items in a cool, dry place.

● Traces of metallic powder can come of of the item onto clothing or upholstery.

FOR JEWELLERY, STUDS AND STONES:

● Handle jewelry and any items featuring studs or stones with care. External pressure can damage these embellishments. Studs and stones may scratch or damage other objects.

MCM items are meticulously constructed to endure for years to come, but occasionally the adventurous lives of our customers can take a toll. Our products carry a 1-year warranty from the date of purchase. If, in this time, you detect a fault in your MCM product, we will repair or replace it at no additional cost. Please keep the original proof of purchase to receive this service. Beyond the warranty period, we do offer a repair service for a fee.

You may contact our online customer service below with additional questions about warranties, repairs or anything else MCM-related.

Email:contact.jp@mcmworldwide.com

Depending on the repair, an estimate is required. It will take around one week until the estimate is confirmed.

All MCM products purchased from MCM are available for repairs at retail stores nationwide. Please click here for the store locator to find your nearest store. YYou may contact our online customer service below with additional questions about warranties, repairs or anything else MCM-related.
Email:contact.jp@mcmworldwide.com

Have a question or concern? We'd love to hear from you. Our Client Service team is ready to help.